Nov 27, 2024  
2012-2013 Catalog 
    
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2012-2013 Catalog [ARCHIVED CATALOG]

CAIB 202 - Customer Service in Banking (1)

Participants in this course use a variety of exercises and group activities to define basic customer service skills and examine how the use of those skills adds to the personal and professional productivity levels of the participants. Participants can use a worksheet to chart their own customer service skills.