IT 154 - Desktop Support Technician II (3)

This course provides content on troubleshooting and escalating or repairing problems with Windows desktop operating systems by reacting to incident requests from end users. Students will be able to resolve operating system issues by telephone, by connecting to an end user’s system remotely, or by visiting an end user’s desktop. The student will have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.