Sep 21, 2023  
2021-2022 Catalog 
2021-2022 Catalog [ARCHIVED CATALOG]

BUSN 125 - Customer Service Management (3)

This course goes beyond just talking about service to analyzing the strategies that enable a business to attract, satisfy, and retain customers profitably. The focus is not identifying service problems but solving them. Students discover the importance of management, communication, and training and demonstrate meeting customers’ needs.