Jul 25, 2021  
2020-2021 Catalog 
2020-2021 Catalog [ARCHIVED CATALOG]

LEAD 106 - Customer Service (1-2)

Exceptional customer service is pertinent to an organization’s success. Supervisors must understand their role in creating and sustaining standards of excellent customer service in their business operation. To effectively influence customers, supervisors must develop and provide effective ways of developing and motivating employees, and measuring service levels.