Apr 23, 2024  
2011-2012 Catalog 
    
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2011-2012 Catalog [ARCHIVED CATALOG]

CAIB 202 - Customer Service in Banking (1)

Participants in this course use a variety of exercises and group activities to define basic customer service skills and examine how the use of those skills adds to the personal and professional productivity levels of the participants. Participants can use a worksheet to chart their own customer service skills.