May 02, 2024  
2011-2012 Catalog 
    
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HELP
2011-2012 Catalog [ARCHIVED CATALOG]

CTIS 151 - Help Desk Specialist (1–13)

The Help Desk Specialist online program will prepare students for a challenging technical support role. Upon completing the Help Desk Specialist course work, students will be qualified to assist customers, troubleshoot hardware and software problems, and document solutions. The Help Desk Specialist training class will facilitate a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provide students with strong technical foundations.