Nov 24, 2020  
2020-2021 Catalog 
    
2020-2021 Catalog

BUSN 125 - Customer Service Management (3)


This course goes beyond just talking about service to analyzing the strategies that enable a business to attract, satisfy, and retain customers profitably. The focus is not identifying service problems but solving them. Students discover the importance of management, communication, and training and demonstrate meeting customers' needs.