May 29, 2020  
2019-2020 Catalog Mid-Year Supplement 
    
2019-2020 Catalog Mid-Year Supplement

LEAD 106 - Customer Service (1-2)


Exceptional customer service is pertinent to an organization’s success. Supervisors must understand their role in creating and sustaining standards of excellent customer service in their business operation. To effectively influence customers, supervisors must develop and provide effective ways of developing and motivating employees, and measuring service levels.