IT 210 - Help Desk Technician (3)

This course prepares the student to help and support non-technical people with computer related problems in the workplace. Students will learn the fundamentals of help desk organization; the role of technology and computer support personnel in a business organization; software technologies to track and monitor the help desk infrastructure; integration of telephony and web-based support into the help desk environment; effective use of basic tools and technologies required for end user support; and positive, effective methods for meeting customer expectations and needs.

Prerequisite(s): IT 180 - A+ Core 1 (3) or IT 181 - A+ Core 2 (3)